Refund policy

HAUTE COIFFURE NB
Official Return, Exchange & Refund Policy Framework

Merchant Enterprise: HAUTE COIFFURE NB
Registered Corporate Location: Wandelingstraat(Kor) 64, Kortrijk 8500, Belgium
Customer Service & Inquiries: [email protected]
Authorized E-Commerce Portal: rkqsti-c1.myshopify.com
At HAUTE COIFFURE NB, we take immense pride in crafting and curating sophisticated desk organization solutions, premium pen holders, and exquisite
writing instrument sets. We understand that creating an organized, inspiring workspace is an art form. Therefore, we stand firmly behind the superior
quality, artisanal craftsmanship, and functional elegance of every product offered through our digital boutique at rkqsti-c1.myshopify.com. We recognize,
however, that occasions may arise when an item does not entirely fulfill your stylistic or spatial vision. To ensure your absolute peace of mind and cultivate
a seamless shopping experience, we have established a transparent, customer-centric Return and Refund Policy.
1. 30-DAY SATISFACTION & ELIGIBILITY WINDOW
Our commitment to your satisfaction spans a generous thirty (30) day evaluation period from the exact date your shipment is delivered:
Eligibility Period: You may request a return, exchange, or refund for any eligible pen holder, desktop organizer, or writing instrument set within
thirty (30) calendar days of receiving your package.
Pristine Product Condition: To qualify for a return, items must be unused, unblemished, and maintained in the exact pristine condition in which
they were received. Desk accessories must show zero signs of ink stains, scratches, structural stress, or wear.
Original Packaging Integrity: Returned merchandise must include all original manufacturer packaging, protective wraps, inner cushioning
materials, and supplementary components to prevent transit damage.
2. NON-RETURNABLE & FINAL SALE MERCHANDISE
In alignment with hygiene, customization, and operational standards, certain categories of items are exempt from our standard return policy:
Personalized & Custom Engravings: Writing instrument sets or wooden/metallic desk organizers that have been custom-engraved with
personalized monograms, names, or bespoke corporate logos are considered final sale and cannot be returned unless demonstrably defective.
Clearance & Final Sale Events: Items explicitly designated as final sale, clearance specials, or discontinued archival stock at the time of purchase
are ineligible for returns or monetary refunds.
3. STEP-BY-STEP RETURN INITIATION PROCEDURE
To initiate a return or exchange, we require adherence to our structured authorization protocol to guarantee prompt processing:
Step 1 - Formal Notification: Contact our dedicated support team via electronic mail at [email protected], stating your Shopify
order reference number, the specific items you wish to return, and a brief explanation of your reason.
Step 2 - Return Merchandise Authorization (RMA): Upon reviewing your request, our support staff will issue a formal RMA confirmation along
with precise return shipping instructions and warehouse routing details located in Kortrijk, Belgium.
Step 3 - Secure Dispatch: Package your items securely in protective outer cartons and ship them via a trackable courier service, ensuring that
tracking details are communicated to our support team.
4. SHIPPING COSTS, RESTOCKING & RETURN LOGISTICS
Understanding the logistical responsibilities associated with returns ensures a transparent partnership between our brand and our valued clientele:
Customer Responsibility: Unless the return is necessitated by a verified merchant error, manufacturing defect, or transit damage, the customer is
responsible for all return shipping costs and associated postal tariffs.
Original Shipping Fees: Original outbound shipping fees paid at the time of initial checkout are strictly non-refundable.
Restocking Integrity: We do not levy hidden restocking fees, provided that all returned pen holders, organizers, and writing sets arrive in complete,
undamaged original condition.
5. QUALITY INSPECTION, PROCESSING & REFUND TIMELINE
Once your returned shipment arrives at our Kortrijk distribution facility, our quality assurance team executes a meticulous inspection:
Inspection Protocol: Each returned desk organizer or writing set is thoroughly inspected to verify its pristine condition, completeness, and
adherence to our return eligibility criteria.
Refund Issuance: Upon successful inspection approval, your refund will be processed immediately. Funds will be automatically credited back to
your original payment method (Credit Card, PayPal, or Shopify Payments) within five to ten (5–10) business days, depending on your banking
institution.
6. EXCHANGES, STORE CREDIT & DEFECTIVE ITEM PROTECTIONS
We strive to make right any rare imperfections or stylistic mismatches swiftly and efficiently:
Fast Exchanges: If you wish to exchange a pen holder or desk organizer for a different colorway, finish, or matching writing set, notify us promptly
so we can reserve replacement stock while your return is in transit.

HAUTE COIFFURE NB — Return & Refund Policy Registry Page 1 of 2

Damaged Upon Arrival: If your shipment arrives with structural breakage, shattered compartments, or defective writing mechanisms, you must
notify us within 48 hours of delivery at [email protected] with photographic evidence, and we will dispatch a replacement at zero
additional cost.