Shipping policy

HAUTE COIFFURE NB
Comprehensive Shipping Policy & Global Fulfillment Framework

Merchant Business Entity: HAUTE COIFFURE NB
Registered Corporate Seat: Wandelingstraat(Kor) 64, Kortrijk 8500, Belgium
Official Support Contact: [email protected]
Authorized E-Commerce Portal: rkqsti-c1.myshopify.com
At HAUTE COIFFURE NB, accessible via rkqsti-c1.myshopify.com, we take immense pride in delivering exceptional desk organization solutions, artisanal pen
holders, and sophisticated writing instrument sets straight from our European operational hub in Kortrijk, Belgium, to your workspace. This comprehensive Shipping
Policy outlines our operational workflows, fulfillment timelines, shipping methods, transit expectations, and international delivery protocols to ensure a seamless
purchasing experience.
1. ORDER PROCESSING & HANDLING PROTOCOLS
Every order placed on our digital boutique undergoes a rigorous preparation and quality assurance sequence before dispatching from our Kortrijk facility:
Handling Timeframes: Standard orders for our desktop organizers, pen holders, and writing instrument sets are typically processed, inspected, and packaged
within 1 to 3 business days (excluding weekends and public holidays).
Artisanal Quality Inspection: Because our pieces feature refined finishes, delicate textures, and precise craftsmanship, each item is meticulously examined to
ensure it meets our exacting standards before secure boxing.
High-Volume Periods: During peak seasonal events, promotional campaigns, or holidays, processing windows may extend slightly by an additional 2–3
business days. We appreciate your patience as we ensure perfection.
2. SHIPPING DESTINATIONS, CARRIERS & METHODS
We partner with premier European and international postal carriers and express couriers to guarantee safe and reliable transit:
Domestic Shipping (Belgium): Dispatched via trusted national postal services, reaching doorsteps within 2 to 4 business days post-dispatch.
European Union (EU) Zone: Covering neighboring and broader European territories through specialized ground and air networks, with transit times averaging
3 to 7 business days.
International & Intercontinental Shipping: Extended worldwide delivery via air cargo partners, typically arriving within 7 to 15 business days depending on
destination customs clearance.
3. SHIPPING RATES & COST CALCULATION
Shipping fees are calculated dynamically at checkout based on the aggregate weight, volumetric dimensions, and destination of your selected desk accessories
and writing sets:
Transparent Pricing: All applicable shipping fees are clearly itemized prior to final payment confirmation on rkqsti-c1.myshopify.com.
Promotional Thresholds: We periodically offer promotional free shipping incentives for orders exceeding specific monetary values within designated regional
zones.
4. CUSTOMS DUTIES, IMPORT TAXES & REGULATORY FEES
As an international merchant operating from Belgium, shipments crossing international borders may be subject to local customs inspections, import duties, and
value-added taxes (VAT):
Customer Responsibility: The recipient is solely responsible for fulfilling any customs clearance fees, import duties, or local taxes imposed by destination
country authorities.
Customs Delays: HAUTE COIFFURE NB holds no liability for transit delays resulting from destination customs holding procedures or governmental
inspections.
5. SHIPMENT TRACKING & DELIVERY NOTIFICATIONS
We believe in absolute transparency throughout your order's journey from our Kortrijk warehouse to your desk:
Tracking Dispatch: Upon successful order fulfillment, a unique tracking number and carrier portal link are automatically transmitted to your registered email
address ([email protected]).
Real-Time Monitoring: Customers can monitor their shipment's transit status directly through our courier partner interfaces or by logging into their store
account.
6. DAMAGED, LOST, OR DELAYED SHIPMENTS
We take every precaution in packaging our fragile desk organizers and writing tool sets securely, but unforeseen transit incidents can occasionally occur:
Damaged Goods Upon Arrival: If your package arrives with visible structural damage affecting the products inside, please photograph the parcel and contents
and contact us within 48 hours at [email protected].
Lost Parcels: In the rare event that a tracking status stalls significantly or a package is declared lost by the carrier, we will initiate an official investigation and
arrange for a replacement or store credit.
7. INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES
Accuracy in providing delivery details is critical for successful fulfillment:
Address Correction: Customers must ensure their shipping address is accurate at checkout. If an error is noticed, notify us immediately before dispatch.
Returned Parcels: Packages returned to our Kortrijk facility due to incorrect addresses, failed delivery attempts, or unclaimed status will incur re-shipping fees
for redelivery.